Privacy Policy

1. Information We Collect

When you use PayQuick's services, we collect information necessary to provide our payment processing services. This includes your business details (name, address, PAN, GST), bank account information, contact information (email, phone, WhatsApp), and transaction data processed through our platform.

2. How We Use Your Information

We use your information to: process and facilitate payments, verify your identity (KYC compliance), provide customer support, send transaction notifications and receipts, improve our services, and comply with legal and regulatory requirements including RBI guidelines.

3. Data Security

All payment processing is handled through PCI-DSS Level 1 certified infrastructure. We use 256-bit SSL encryption for all data transmission. Customer card data is tokenized and we never store sensitive payment information on our servers.

4. Third-Party Sharing

We share data only with: our payment infrastructure partner (Razorpay) to process transactions, banking partners for settlement processing, and regulatory authorities when required by law. We never sell your personal data to third parties.

5. Data Retention

We retain your data for as long as your account is active and as required by applicable laws. Transaction records are maintained as per RBI and tax compliance requirements. You may request account deletion, subject to regulatory retention obligations.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may request a copy of your data at any time. Contact your dedicated account manager or email us to exercise these rights.

7. Cookies

Our website uses essential cookies for functionality and analytics cookies to improve your experience. You can manage cookie preferences through your browser settings.

8. Contact Us

For privacy-related queries, contact our Grievance Officer or reach out via WhatsApp, email, or phone through your dedicated account manager.