Grievance Redressal

1. Our Commitment

PayQuick is committed to providing a transparent and efficient grievance redressal mechanism. We take every complaint seriously and aim to resolve all issues promptly and fairly.

2. How to File a Grievance

You may file a grievance through any of the following channels:

• WhatsApp: Message your dedicated account manager
• Email: grievance@payquick.in
• Phone: Contact your dedicated account manager

3. Grievance Resolution Timeline

We acknowledge all grievances within 24 hours of receipt. Our target resolution time is 7 business days for standard issues and 15 business days for complex matters requiring investigation.

4. Escalation Process

If you are not satisfied with the initial resolution:

• Level 1: Your dedicated account manager (response within 2 hours)
• Level 2: Senior Operations Manager (response within 24 hours)
• Level 3: Grievance Officer (response within 48 hours)

5. Grievance Officer

6. Regulatory Recourse

If your grievance remains unresolved after exhausting our internal process, you may approach the appropriate regulatory authority, including the Reserve Bank of India's Integrated Ombudsman Scheme for payment-related complaints.

7. Feedback

We continuously improve our grievance process based on merchant feedback. Your input helps us serve you better. Share suggestions with your account manager at any time.